Independent crypto payment research desk
Troubleshooting CoinPayments-style checkout issues
A calm first-pass guide for support teams and customers.
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Referral: open checkout account path01
Payment pending
Check whether the transaction was broadcast, how many confirmations are required, whether the right asset and network were used, and whether the invoice expired.
02
Login looks unusual
Stop and verify the URL through a trusted source. Do not enter passwords after following unsolicited links, and do not provide wallet recovery information to any site.
03
Support handoff
Share only non-sensitive details such as invoice ID, transaction hash, timestamp, asset, and public receiving address. Never share private keys or recovery words.